Croooober account Instagram hacked!Dear Croooober User, Follower, Customer!
First of all, thank you for all you support you are providing for a long time now.
We would like to inform you that our Official Instagram account (@croooober_up_garage) was hacked by last Friday, July 1 at 7 PM JST. And we do not have an access to it now. We have already been contacted by someone demanding something in order to give it to us back.
Please make sure you do not trust anyone who will try to be in touch with you on behalf of Croooober and stay away from any suspicious users in order to avoid any fraud efforts. We are working with our Legal department on this matter now and keep you informed on this matter.
We will be continuing auto parts posting on Facebook and staying connected.
Stay safe and Best regards,
Maintenance notification, July 6, 2022Dear Croooober Customer!
Thank you for your continued patronage of Crooooober.
Due to system maintenance, no orders will possible between July 5 11:00 pm and July 6 1:00 am.
We apologize for any inconvenience this may cause and appreciate your understanding.
Stop shipping to Europe as of April 1, 2022Dear Croooober Customer!
This is to inform you that starting April 1, 2022, we are no longer be able to ship parts to Europe (including the UK).
This is due to the GDPR regulation.
All orders accepted before April will be shipped as per the schedule.
Orders delayed will be supported by Croooober Customer Service in accordance with the delivery terms and conditions.
Working schedule during coming New Year holidaysDear Croooober Customer!
First of all, we would like to congratulate you on the coming Christmas and New Year Holidays, and wish you all the best!
Please find the orders international shipping schedule during the holidays:
- last shipping day in 2021: December 29
- shipping start in 2022: January 4
All orders accepted after December 27 will be shipped in January on a first-come-first-served basis.
FedEx economy service suspensionDear Croooober Customer!
We are sorry to inform you, but due to the pandemic issue spread FedEx decided to suspend its Economy service and as of 16 December 2021, to offer the Priority Service only. All orders placed up to 0:00 AM JST on 16 December 2021, will be accepted and shipped as usual using Economy service.
Thank you for understanding.
Japanese National Holidays in Summer 2021Dear Croooober Customer,
Due to the Tokyo Olympics, July 22 and 23 are announced as National Holidays in Japan. No pick-up and shipping services will be performed on those days.
And due to the further Olympic Games which will be held between August 23 and August 8, some delays in delivery are considerable.
Then the Obon, Japanese National Holidays will take part and at last, Tokyo Paralympics will take the turn starting on August 24 and ending on September 5.
Some delays during the Tokyo Olympics are considerable.
Thank you for understanding and Best regards,
Croooober Customer Support Team
Golden week holidays in JapanDear Croooober Customer,
This is to inform, we have the annual Golden Week holidays coming ahead in Japan.
While all companies in Japan are not operating during the holidays, we will not be able to respond to your inquiries and perform international shipments during 4 business days below:
- April 29
- from May 3rd to May 5th
All the stores will be operating as per normal working schedule and online orders still will be possible during the holidays. But some delay in the order processing might occur.
Let us express our sincere apology for the inconvenience it may cause.
Thank you for your support and understanding.
EMS and Surface shipping methodsGood news!
We are happy to announce that EMS and Surface are back now and ready to serve you.
Japan Post resumed the above services, but for most countries only.
Please note that delay is possible, that is why take it into consideration when choosing the shipping method.
Announcement about shipping during Holiday SeasonDue to the year-end and New Year holidays in Japan International shipping will not be performed from December 30th, 2020, and January 3rd, 2021.
The last pick-up day in 2020 is to be performed on December 29th. All orders placed and proceeded after December 25th, 2020 will be shipped out starting from January 4th, 2021 in the first come-first served sequence.
Thank you for your understanding and support.
Worldwide shipping situation due to Covid-19Dear Croooober Customer,
We are sorry to inform, but due to the Pandemic issue, most post offices in the World do not operate well now.
In this concern, we are making possible to proceed with orders using DHL express as the only shipping method possible.
We will resume all other shipping methods once the Covid-19 issue is resolved.
Please stay save and thank you for your understanding.
Croooober Website maintenanceDue to the end of the fiscal year in Japan and company structure changes, technical works will be performed on the website between March 27 17:00 JST - April 6 15:00 JST and no orders will be possible!
We are expressing our sincere apologies for any inconvenience it may cause.
Trouble with FedEx shipping cost on the websiteWe are sorry to inform, but FedEx shipping cost is currently not available on our website due to a technical issue on partner`s platform. We are working hard to resolve the issue as soon as possible in order to offer our customers the widest shipping methods choice available.
Let us express our sincere apologies for the inconvenience it may cause and Thank you for understanding.
Announcement on Starting the Exclusive Sales in the U.S. by UPGARAGE USAUP GARAGE Co., Ltd. ("UPG") and UPGARAGE USA Co., Ltd. ("UPGUSA") has concluded the Agreement on Exclusive Sales in the U.S., and UPGUSA has started on June 1, 2019, exclusive sales in the U.S. regarding UPG's car and motorcycle parts and accessories UPG sells outside of Japan (the "Exclusive Sales").
UPGUSA is an important sales base for overseas sales of Croooober Holdings Group.
We will make continuous efforts to meet demands from our customers and look forward to your continued patronage in the future.
Company Name: UP GARAGE CO., LTD.
Representative: Teruhiko Kohno, President
Company Name: UPGARAGE USA Co., Ltd.
Representative: Teruhiko Kohno, President