We renewed the Croooober membership system on November 1, 2022 (JST).

If you still wish to use the Croooober service, please re-register with the new membership system, Croooober ID, using your registered email address.

If you have any questions, please check the Q&A below.

Move to Croooober ID website

Q&A

I forgot my email address that was registered on the Croooober site.
▼ If you need to transfer your Croooober account history to a new account ▼
① Register a new account with a new email address
② Apply for data transfer using this form

After applying, the Croooober Customer Service will contact you to confirm your identity.
As soon as we confirm your identity, we will link your Croooober account history to your new account.


▼ If you do not need to transfer your Croooober account history ▼
Please register a new account with your new e-mail address and you are done.
I forgot my email address, so I made an inquiry, but I never heard back.
As a general rule, we will reply within 2 business days.
If you would like to place an order in a hurry, please create an account with your new email address and proceed with your order.
If you would like to link your Croooober account history to a new account, please use this form to request account information transfer.
Do I need to re-register my account after the renewal of the Croooober membership system?
If you wish to use Croooober services, please proceed with registration again.
I re-registered my Croooober account, but my past account history is gone.
If you do not re-register with the email address used for your previous Croooober account, your past account history will not be transferred.

If you would like to link your Croooober account history to a new account, please use this form to request account information transfer.
The previously registered e-mail address is no longer in use. I can't receive the Croooober account re-registration email.
▼ If you need to transfer your Croooober account history to a new account ▼
① Register a new account with a new email address
② Apply for data transfer using this form

After applying, the Croooober Customer Service will contact you to confirm your identity.
As soon as we confirm your identity, we will link your Croooober account history to your new account.


▼ If you do not need to transfer your Croooober account history ▼
Please register a new account with your new e-mail address and you are done.
Other questions about Croooober Membership Renewal
Please contact us through email below.
▼ Croooober Customer Service ▼
worldwide@croooober.com